Legal

At Solution Mize, we value your trust and satisfaction. Our aim is to deliver quality and reliability through both our digital and DFY physical products. This Money Back Policy outlines the terms under which refunds or returns are accepted.

1. General Policy

We offer a hassle-free refund and return process based on the type of product purchased:

• Digital Products: Instant-access downloads such as templates, tools, eBooks, and courses are non-refundable once accessed or delivered.
• Physical Products: Eligible for return or replacement in case of manufacturing defects, damage during delivery, or incorrect items shipped.
• DFY Services: Custom services are non-refundable once the work process has begun, as they require time, tools, and resources allocated specifically to your project.

2. Refund & Return Eligibility

Refunds or replacements may be approved under the following conditions:

• Duplicate payment or accidental double purchase.
• Defective or damaged physical product received.
• Wrong product delivered (must be returned unused and in original packaging).
• Digital product access issue not resolved by our support team within a reasonable time.
• Order cancellation request made before product dispatch or service initiation.

Refunds are not applicable in the following cases:

• Change of mind after purchase.
• Failure to download or use the digital product due to device or compatibility issues.
• Unauthorized sharing or distribution of purchased products.
• Delayed delivery due to customer-side address or courier issues.
• Customized or made-to-order products.

3. Physical Product Return Process

To return or replace a physical product:

1. Contact our support team within 7 days of delivery.
2. Provide clear photos or videos showing the defect or issue.
3. Ensure the product is unused and in its original packaging for return shipping.
4. Once verified, we will issue a replacement or initiate a refund.

Refunds for approved physical product returns will be processed within 7–10 business days after receiving the returned item.

4. Digital Product Refunds

Due to the instant access nature of digital products, refunds are provided only under special conditions such as duplicate transactions or technical issues preventing access. Our support team will make every effort to resolve the issue before considering a refund.

5. Service-Based Refunds (DFY Projects)

For Done-For-You business setups, websites, or automation services:

• Refunds are accepted only before project initiation.
• Once the project setup begins or files are delivered, it becomes non-refundable.
• If a delay occurs due to our internal reasons, partial refunds may be offered at our discretion.

6. How to Request a Refund or Return

To request a refund or return, please contact our support team within the applicable time frame. Include your order number, issue description, and supporting details (photos/videos for physical items).

📧 Email: Connect@solutionmize.com
📞 WhatsApp/Phone: +91 8809403106

7. Refund Timelines

Approved refunds will be issued via the original payment method within 7–10 working days after approval. Bank or payment provider timelines may affect final settlement.

8. Dispute Resolution

If you believe there has been an error in billing or refund processing, please contact us before initiating a chargeback. We aim to resolve all matters fairly and quickly through transparent communication.

9. Final Decision

Solution Mize reserves the right to make the final decision on refund or return eligibility based on product condition, usage, and supporting evidence.

10. Policy Updates

This Money Back Policy may be updated periodically to align with business and legal requirements. Any changes will be reflected with a new “Last Updated” date at the top of this page.

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